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Frequently Asked Questions
The most common questions about CloudShelf
What platforms do you connect us with?
We connect you with many platforms, such as Zid, Salla, Shopify… and more!
Which delivery apps can you operate through your platform?
All major delivery apps! Such as: Jahez, Mrsool, HungerStation, The Chefz, Pik, Lavender… and many more!
How are products packaged?
Clients can provide their own custom packaging if they prefer, and we also supply ready-made bags and boxes.
How long does order preparation take?
We prepare orders immediately upon receipt, within less than two minutes.
How long does delivery within cities take?
We deliver same day, from one to three hours maximum.
Are there additional fees for cash on delivery?
There are no additional fees for cash on delivery service.
Do I need a branch for delivery apps?
Every CloudShelf branch is your branch, and you distribute your products through them.
What if a customer doesn’t receive their order and payment was cash on delivery?
Our optimal solution to minimize non-receipt cases is instant delivery, plus a free return service for uncollected orders with no delivery charge.
How do I track my customers’ orders?
You can view live updates for all your customers’ orders through the CloudShelf proprietary system.